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Updated August 03, 2026

CarsComm Child Safety & Harm Prevention Policy

CarsComm Child Safety & Harm Prevention Policy

We are committed to ensuring our platform is safe, secure, and free from any content related to child harm.

Effective Date: December 25, 2025
Last Updated: August 3, 2026
Version: 2.0
Applies to: CarsComm website, mobile application, platform, services, users, staff, contractors, partners and service providers.

1. Purpose

CarsComm is committed to maintaining a safe, respectful and lawful platform.

Although CarsComm is an adult-only platform for users aged 18 years and over, we maintain a zero-tolerance approach to any content, conduct or activity that harms, exploits, endangers or places children or young people at risk.

This Policy explains how CarsComm prevents, reports, investigates and takes action against child safety risks on or connected with the CarsComm platform.

This Policy should be read together with CarsComm’s:

  • Terms and Conditions;

  • Privacy Policy;

  • Community Guidelines & Code of Conduct.

2. Adult-only Platform

CarsComm is intended solely for individuals who are 18 years of age or older.

Persons under 18 are not permitted to:

  • create a CarsComm account;

  • access or use CarsComm;

  • use CarsComm messaging;

  • upload content;

  • create vehicle profiles;

  • use Prang Log, Missing Vehicle, Glovebox, Next of Kin or Care Centre features.

By using CarsComm, users confirm that they are at least 18 years old and have the legal capacity to enter into binding terms.

If CarsComm becomes aware that a person under 18 has created or used an account, CarsComm may immediately suspend or terminate the account and remove associated information where appropriate and permitted by law.

3. Zero-tolerance Position

CarsComm strictly prohibits any content, conduct, communication or platform use that involves or supports harm to a person under 18.

This includes, without limitation:

  • uploading, storing, sending or sharing prohibited child-harm content;

  • attempting to use CarsComm to contact, target, exploit, manipulate or endanger a person under 18;

  • encouraging, facilitating or promoting harm involving a person under 18;

  • using CarsComm messaging, vehicle information, emergency contact features or user profiles for any child-safety risk;

  • linking to, requesting, distributing or attempting to preserve prohibited child-harm material;

  • using CarsComm to avoid detection by law enforcement, regulators or platform safety systems.

CarsComm may take immediate enforcement action for any breach of this Policy.

4. Scope of this Policy

This Policy applies to:

  • all CarsComm users;

  • CarsComm employees;

  • contractors;

  • directors and officers;

  • moderators;

  • support personnel;

  • technology providers;

  • service providers;

  • business partners;

  • any person or organisation interacting with CarsComm.

It applies to all CarsComm environments, including:

  • the mobile app;

  • website;

  • user accounts;

  • messaging;

  • vehicle profiles;

  • Glovebox uploads;

  • Prang Log entries;

  • Missing Vehicle reports;

  • Next of Kin and emergency contact features;

  • customer support communications;

  • partner and provider communications;

  • any other CarsComm feature or channel.

5. Prohibited Content

Users must not use CarsComm to:

  • create or operate an account while under 18;

  • invite or encourage a person under 18 to use CarsComm;

  • upload, send, request or share prohibited child-harm content;

  • use messaging to contact, target or endanger a person under 18;

  • misrepresent a person’s age;

  • upload images, documents or records involving a person under 18 without lawful authority;

  • use vehicle registrations, location details, emergency contact features or messages to identify, track, harass or endanger a person under 18;

  • facilitate illegal, abusive, exploitative, coercive or harmful conduct;

  • evade CarsComm moderation, investigation or enforcement systems;

  • create multiple accounts to continue prohibited conduct after suspension.

Any attempt to use CarsComm for prohibited child-safety conduct may result in immediate termination and escalation.

6. User-generated Content

CarsComm features may allow users to upload or submit content, including:

  • messages;

  • vehicle information;

  • images;

  • documents;

  • Prang Log records;

  • Missing Vehicle reports;

  • emergency contact details;

  • comments, notes or support messages.

Users are responsible for all content they upload, send, store or submit.

Users must ensure that content:

  • is lawful;

  • is accurate where accuracy is relevant;

  • does not harm or endanger any person;

  • does not contain prohibited child-harm material;

  • does not breach another person’s privacy;

  • does not breach CarsComm’s Terms and Conditions, Privacy Policy or Code of Conduct.

CarsComm may remove, restrict, preserve or disclose content where reasonably necessary to protect users, comply with legal obligations, investigate suspected misconduct, or enforce this Policy.

7. Reporting Child Safety Concerns

CarsComm encourages users, staff, partners and members of the public to report any suspected breach of this Policy immediately.

Reports may be made by email to:

Child Safety Contact: commandcentral@carscomm.com.au
General Contact: contact@carscomm.com.au

A report should include, where available:

  • the username or account involved;

  • vehicle profile or registration reference, if relevant;

  • screenshots or message references, if safe and lawful to provide;

  • date and time of the incident;

  • description of the concern;

  • whether anyone may be in immediate danger.

Users must not forward, download, copy, save or redistribute prohibited material. If a report involves serious illegal content or immediate risk, users should contact the relevant authorities.

If someone is in immediate danger in Australia, call 000.

8. External Reporting Pathways

CarsComm encourages users, staff, partners and members of the public to report any suspected breach of this Policy immediately.

Reports may be made by email to:

Child Safety Contact: commandcentral@carscomm.com.au
General Contact: contact@carscomm.com.au

A report should include, where available:

  • the username or account involved;

  • vehicle profile or registration reference, if relevant;

  • screenshots or message references, if safe and lawful to provide;

  • date and time of the incident;

  • description of the concern;

  • whether anyone may be in immediate danger.

Users must not forward, download, copy, save or redistribute prohibited material. If a report involves serious illegal content or immediate risk, users should contact the relevant authorities.

If someone is in immediate danger in Australia, call 000.

9. CarsComm Child Safety Contact Representative

CarsComm will maintain a designated Child Safety Contact Representative responsible for receiving, triaging and coordinating child-safety reports.

The Child Safety Contact Representative may:

  • receive user and platform reports;

  • respond to app store or regulator enquiries;

  • coordinate internal review;

  • arrange content restriction or removal;

  • preserve relevant evidence where lawful;

  • escalate matters to leadership;

  • coordinate reports to authorities where appropriate;

  • review enforcement outcomes;

  • maintain internal records;

  • recommend policy improvements.

Child Safety Contact: commandcentral@carscomm.com.au

10. Moderation and Investigation

CarsComm may investigate suspected breaches of this Policy.

Investigations may include:

  • reviewing user reports;

  • reviewing account activity;

  • reviewing message metadata and content where permitted;

  • reviewing uploaded content;

  • reviewing vehicle profile activity;

  • reviewing linked accounts;

  • restricting access while an investigation is ongoing;

  • preserving relevant records;

  • requesting further information from users;

  • escalating to authorities where appropriate.

CarsComm is not required to disclose all investigation methods, evidence, outcomes or enforcement decisions, particularly where doing so may compromise safety, privacy, security, legal obligations or an investigation.

11. Immediate Response Procedures

Where CarsComm identifies or reasonably suspects a serious child-safety risk, CarsComm may take immediate action, including:

  • removing or restricting content;

  • disabling messaging;

  • restricting platform features;

  • suspending the account;

  • permanently terminating the account;

  • preserving relevant evidence;

  • blocking further access;

  • reporting to relevant authorities;

  • cooperating with legal requests or investigations.

CarsComm may take action without prior notice where necessary to protect users, the platform, the public, or to comply with legal obligations.

12. Evidence Handling

CarsComm may preserve relevant evidence where reasonably necessary for:

  • internal investigation;

  • user safety;

  • legal compliance;

  • regulatory reporting;

  • police or authority referrals;

  • dispute resolution;

  • enforcement of CarsComm policies.

CarsComm will handle preserved information in accordance with its Privacy Policy, legal obligations and applicable data retention requirements.

Users must not attempt to preserve, copy, share or redistribute prohibited material themselves.

13. Enforcement

CarsComm may take enforcement action against any user who breaches this Policy.

Possible enforcement action includes:

  • warning;

  • education or policy reminder;

  • content removal;

  • feature restriction;

  • temporary suspension;

  • permanent account termination;

  • device, email, mobile number or account-level blocking;

  • removal of vehicle profiles;

  • restriction of messaging or Missing Vehicle features;

  • referral to authorities;

  • legal action where appropriate.

CarsComm may consider:

  • seriousness of the conduct;

  • risk to users or the public;

  • whether the conduct involved a person under 18;

  • whether the conduct was intentional;

  • whether the user cooperated;

  • prior breaches;

  • legal or regulatory obligations;

  • platform safety considerations.

Serious breaches may result in immediate permanent termination.

14. Enforcement Examples


The following examples are illustrative only and do not limit CarsComm’s rights.

Example 1: Underage Account

A person under 18 creates a CarsComm account.

Possible action:

  • immediate account suspension;

  • account termination;

  • deletion or de-identification of account information where appropriate and lawful.

Example 2: User Invites a Minor to use CarsComm

An adult user encourages a person under 18 to create an account or use CarsComm messaging.

Possible action:

  • warning or suspension;

  • account termination for serious or repeated conduct;

  • further investigation.

Example 3: Harmful Message Involving a Minor

A user sends messages that raise a child-safety concern.

Possible action:

  • immediate message restriction;

  • account suspension;

  • preservation of relevant records;

  • escalation to authorities where appropriate.

Example 4: Upload Involving a Minor

A user uploads content involving a person under 18 without lawful authority or in a way that raises a safety concern.

Possible action:

  • immediate removal or restriction;

  • investigation;

  • account suspension or termination;

  • authority referral where appropriate.

Example 5: Misuse of Vehicle or Location Information

A user uses vehicle, registration, location or emergency contact information to identify, locate, target or endanger a person under 18.

Possible action:

  • immediate account termination;

  • evidence preservation;

  • referral to law enforcement where appropriate.

Example 6: False or Malicious Report

A user knowingly submits a false child-safety report to harm another user.

Possible action:

  • warning;

  • reporting restrictions;

  • account suspension;

  • termination for serious or repeated misuse.

Example 7: Good-faith Report

A user reports a genuine concern, even if later found not to breach this Policy.

Possible action:

  • no action against the reporting user;

  • review by CarsComm;

  • appropriate safety response if needed.

15. Staff and Contractor Obligations

CarsComm staff, contractors and representatives must:

  • take child-safety reports seriously;

  • escalate reports promptly;

  • maintain confidentiality;

  • avoid unnecessary access to sensitive material;

  • preserve relevant evidence only as authorised;

  • follow CarsComm reporting procedures;

  • cooperate with lawful investigations;

  • comply with this Policy and related internal procedures.

Any CarsComm staff member or contractor who breaches this Policy may be subject to disciplinary action, termination of contract, and referral to authorities where appropriate.

16. Privacy and Confidentiality

CarsComm will handle child-safety reports in accordance with its Privacy Policy and applicable laws.

CarsComm may disclose personal information where reasonably necessary to:

  • protect users or the public;

  • investigate suspected breaches;

  • comply with legal obligations;

  • respond to law enforcement or regulators;

  • enforce CarsComm policies;

  • prevent harm.

Reports will be handled confidentially where practicable, but CarsComm cannot guarantee anonymity where disclosure is required by law or necessary for safety or investigation purposes.

17. Relationship with CarsComm's 18+ Policy

CarsComm’s adult-only position does not reduce CarsComm’s commitment to child safety.

Even though minors are not permitted to use CarsComm, this Policy applies because:

  • users may attempt to misuse the platform;

  • users may upload content involving third parties;

  • users may enter emergency contact or incident information involving other people;

  • CarsComm includes messaging and user-generated content;

  • app stores and regulators may require child-safety standards even where an app is not intended for children.

18. Cooperation with Authorities and Platforms

CarsComm may cooperate with:

  • law enforcement;

  • eSafety Commissioner;

  • app stores;

  • regulators;

  • courts;

  • child-safety organisations;

  • other competent authorities.

Cooperation may include:

  • responding to lawful requests;

  • preserving records;

  • providing account information where legally required or permitted;

  • removing or restricting access to content;

  • terminating accounts;

  • supporting investigations where appropriate.

19. Training and Internal Review

CarsComm may provide appropriate training or guidance to relevant staff and contractors regarding:

  • recognising child-safety reports;

  • escalation procedures;

  • privacy and confidentiality;

  • evidence handling;

  • account enforcement;

  • legal reporting pathways;

  • user support and safety.

CarsComm will review this Policy periodically and update it where necessary to reflect:

  • platform changes;

  • legal developments;

  • app store requirements;

  • regulator guidance;

  • operational experience;

  • emerging safety risks.

20. Policy Review

This Policy will be reviewed at least annually or earlier if required due to:

  • legal changes;

  • app store policy changes;

  • serious safety incidents;

  • material updates to CarsComm features;

  • changes to CarsComm’s moderation or reporting systems.

Policy authorised by: CarsComm Pty Ltd
Next review date: August 3, 2027
Policy owner: Child Safety Contact Representative
Contact: commandcentral@carscomm.com.au

21. Contact

For child-safety concerns, suspected policy breaches, or urgent platform safety matters, contact:

CarsComm Child Safety Contact Representative
Email: commandcentral@carscomm.com.au

For general enquiries:

CarsComm Pty Ltd
Email: contact@carscomm.com.au
Website: carscomm.com.au
Postal address: 18 Pollifrone Street, Kellyville Ridge, NSW 2155, Australia

If someone is in immediate danger in Australia, call 000.

The all-in-one app for vehicle lovers to communicate, collaborate, and have peace of mind.

Features

2-Way

Glovebox

Prang Log

Missing Vehicles

Next of Kin (NoK) Contact

Care Centre

My Garage

Contacts

Kellyville Ridge, NSW, 2155

contact@carscomm.com.au

Interested in becoming a partner?

Enquire Now

© 2026 CarsComm | ABN: 70 610 633 522

FAQ

Privacy Policy

Child Safety & Harm Prevention Policy

Terms & Conditions

Code of Conduct

The all-in-one app for vehicle lovers to communicate, collaborate, and have peace of mind.

Features

2-Way

Glovebox

Prang Log

Missing Vehicles

Next of Kin (NoK) Contact

Care Centre

My Garage

Contacts

Kellyville Ridge, NSW, 2155

contact@carscomm.com.au

Interested in becoming a partner?

Enquire Now

© 2026 CarsComm | ABN: 70 610 633 522

FAQ

Privacy Policy

Child Safety & Harm Prevention Policy

Terms & Conditions

Code of Conduct

The all-in-one app for vehicle lovers to communicate, collaborate, and have peace of mind.

Features

2-Way

Glovebox

Prang Log

Missing Vehicles

Next of Kin (NoK) Contact

Care Centre

My Garage

Contacts

Kellyville Ridge, NSW, 2155

contact@carscomm.com.au

Interested in partnering with us?

Inquire Now

© 2026 CarsComm | ABN: 70 610 633 522

FAQ

Privacy Policy

Child Safety & Harm Prevention Policy

Terms & Conditions

Code of Conduct