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Updated August 03, 2026

CarsComm Privacy Policy

CarsComm Privacy Policy

How we collect, use, and protect your personal information in line with Australian privacy laws.

CarsComm Pty Ltd, trading as CarsComm (CarsComm, we, us or our), respects your privacy and is committed to protecting the personal information of our users, website visitors, partners, service providers and other people who interact with us.

This Privacy Policy explains how we collect, use, hold, disclose and protect personal information when you use our website, mobile application, platform, services and related features, including vehicle profiles, 2-way messaging, Glovebox, Prang Log, Missing Vehicle, Next of Kin contact and Care Centre features.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

By accessing or using CarsComm, creating an account, entering information into the CarsComm platform or otherwise providing personal information to us, you agree to the collection, use, storage and disclosure of your personal information as described in this Privacy Policy.

1. About CarsComm

CarsComm is a digital platform designed to help vehicle owners, drivers and vehicle-related businesses communicate, collaborate and manage vehicle-related information.

CarsComm may allow users to:

  • create and manage vehicle profiles;

  • store vehicle-related documents;

  • communicate with other users through 2-way messaging;

  • log accident or incident information;

  • report or receive information about missing, moved, damaged or unattended vehicles;

  • nominate emergency or Next of Kin contacts;

  • manage service, maintenance and care-related information;

  • connect with mechanics, tyre shops, auto service providers and other vehicle-related businesses.

CarsComm is not an emergency service, law enforcement agency, insurer, medical provider, roadside assistance provider, towing company or mechanical service provider. Any privacy-related handling of information through our safety, incident or emergency-contact features is subject to this Privacy Policy and our Terms and Conditions.

2. What is Personal Information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Examples may include a person’s name, email address, phone number, address, account details, vehicle details linked to that person, location information, messages, images, uploaded documents and emergency contact details.

3. The Personal Information we Collect

The types of personal information we collect depend on how you use CarsComm.

We may collect the following categories of personal information.

3.1 Account and Contact Information

We may collect:

  • name;

  • email address;

  • mobile number;

  • residential, postal or business address;

  • username or account identifier;

  • password or authentication details;

  • profile information;

  • communication preferences;

  • customer support records.

3.2 Vehicle Information

We may collect information relating to vehicles you add to CarsComm, including:

  • vehicle make, model, year, colour and body type;

  • registration number or licence plate;

  • state or territory of registration;

  • vehicle nickname;

  • vehicle identification details, if provided;

  • ownership, caretaker or authorised user details;

  • vehicle images;

  • service and maintenance information;

  • notes or records you choose to add.

Some vehicle details may identify you directly or indirectly, especially where linked with your account, location, registration number or communications.

3.3 Glovebox and Document Information

If you use the Glovebox or document storage features, we may collect documents or information you upload, including:

  • registration papers;

  • insurance documents;

  • service receipts;

  • maintenance records;

  • roadside assistance records;

  • warranty documents;

  • images or PDFs;

  • other vehicle-related documents.

You are responsible for ensuring you have the right to upload and store any document or information you add to CarsComm.

3.4 Prang Log, Accident, and Incident Information

If you use the Prang Log or similar incident-recording features, we may collect:

  • date, time and location of an incident;

  • accident or damage descriptions;

  • photos or videos;

  • notes, statements or comments;

  • insurance-related information;

  • third-party vehicle details;

  • third-party contact details, if you enter them;

  • police event numbers or claim numbers, if provided;

  • other information relevant to the incident.

You should only upload information that is accurate, relevant and lawful for you to provide.

3.5 Messaging and Communication Information

If you use CarsComm’s 2-way messaging or communication features, we may collect:

  • message content;

  • sender and recipient details;

  • timestamps;

  • delivery and read status;

  • linked vehicle or registration details;

  • metadata associated with the communication;

  • reports, complaints or abuse notifications relating to messages.

CarsComm may process, store and review communications where reasonably necessary to operate the platform, investigate misuse, comply with law, protect users, enforce our Terms and Conditions or improve our services.

3.6 Emergency Contact and Next of Kin Information

If you nominate a Next of Kin or emergency contact, we may collect:

  • their name;

  • phone number;

  • email address;

  • relationship to you;

  • emergency-contact instructions;

  • any other information you choose to provide.

You must ensure that you have the consent or authority of any person you nominate as an emergency contact before providing their personal information to CarsComm.

CarsComm may use or disclose emergency contact information where reasonably necessary to provide the relevant feature, including where another CarsComm user attempts to notify your nominated contact in connection with an accident, safety concern, vehicle incident or similar event.

3.7 Location Information

Depending on the features you use and the permissions you grant, we may collect:

  • approximate location;

  • precise location;

  • incident location;

  • vehicle-related location information;

  • location metadata from photos, device settings or app permissions;

  • location information associated with Missing Vehicle, Prang Log, messaging or safety-related features.

You can usually manage location permissions through your device settings. Some CarsComm features may not function properly if location access is disabled.

3.8 Device, App, and Technical Information

When you use our website or mobile app, we may collect:

  • device type;

  • operating system;

  • browser type;

  • IP address;

  • app version;

  • device identifiers;

  • crash logs;

  • diagnostic data;

  • access dates and times;

  • pages or screens viewed;

  • referring website;

  • usage analytics;

  • cookie and tracking information.

We use this information to operate, secure, analyse and improve CarsComm.

3.9 Payment and Subscription Information

If CarsComm offers paid features, subscriptions, in-app purchases, partner services or paid listings, we may collect payment-related information, such as:

  • billing name;

  • billing address;

  • transaction history;

  • subscription status;

  • invoice details;

  • partial payment card details or payment tokens.

We generally do not store full credit card numbers ourselves. Payment information may be processed by third-party payment providers.

3.10 Partner, Business, and Provider Information

If you are a mechanic, tyre shop, auto service provider, business partner or supplier, we may collect:

  • business name;

  • ABN or ACN;

  • contact person details;

  • business address;

  • business phone number;

  • email address;

  • service categories;

  • listing information;

  • pricing or promotional information;

  • communications with CarsComm;

  • agreement and payment records.

4. How we Collect Personal Information

We may collect personal information:

  • directly from you when you create an account or use CarsComm;

  • when you enter information into our mobile app or website;

  • when you upload documents, photos, messages or vehicle information;

  • when you contact us by email, phone, form, social media or support channel;

  • when you participate in promotions, surveys, feedback requests or beta testing;

  • when another user provides information about you through a CarsComm feature;

  • when a business partner or service provider provides information to us;

  • automatically through cookies, analytics tools, app logs and device data;

  • from publicly available sources where lawful;

  • from third parties where lawful and reasonably necessary for our services.

Where we receive personal information from third parties, we will handle it in accordance with this Privacy Policy.

5. Why we Collect and use Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

5.1 To Provide CarsComm Services

We use personal information to:

  • create and manage user accounts;

  • identify users and vehicles;

  • enable vehicle profiles;

  • provide Glovebox document storage;

  • enable 2-way messaging;

  • operate Prang Log and incident-recording features;

  • support Missing Vehicle features;

  • enable Next of Kin and emergency-contact functionality;

  • connect users with relevant service providers;

  • provide Care Centre or vehicle maintenance features;

  • process subscriptions, payments or bookings;

  • provide customer support.

5.2 To Communicate with You

We may contact you about:

  • your account;

  • app or website updates;

  • support requests;

  • security alerts;

  • service messages;

  • feature changes;

  • policy updates;

  • vehicle-related notifications;

  • emergency-contact or safety-related notifications;

  • administrative matters.

5.3 To Improve CarsComm

We may use personal information to:

  • analyse platform usage;

  • improve app performance;

  • develop new features;

  • fix bugs;

  • conduct research and analytics;

  • understand user needs;

  • improve safety, reliability and security.

5.4 For Safety, Security, and Fraud Prevention

We may use personal information to:

  • detect, prevent and respond to misuse;

  • investigate suspicious activity;

  • prevent fraud, spam, harassment or unlawful behaviour;

  • enforce our Terms and Conditions;

  • protect CarsComm, our users, partners and the public;

  • respond to safety-related incidents.

5.5 For Legal, and Compliance Purposes

We may use or disclose personal information:

  • to comply with laws, regulations, court orders or lawful requests;

  • to respond to law enforcement, regulators or government agencies;

  • to manage disputes, complaints or legal claims;

  • to protect our rights, property, users, partners or business;

  • in connection with insurance, legal advice, accounting or audit requirements.

5.6 For Marketing, with Appropriate Consent

We may use your personal information to tell you about CarsComm products, services, features, offers, events, partner promotions or opportunities that may interest you.

Where required by law, we will obtain your consent before sending marketing messages.

You can opt out of marketing communications at any time by using the unsubscribe function or contacting us. You may still receive non-marketing service messages, such as account, safety, legal or security notifications.

6. Sharing Information with other CarsComm Users

CarsComm is designed to enable communication between users in certain circumstances.

Depending on the feature used, we may share limited information with another CarsComm user to enable communication, vehicle-related notifications, safety-related alerts, missing vehicle reports, Prang Log interactions or other platform functionality.

The information shared may include:

  • your display name or account identifier;

  • vehicle registration or vehicle profile information;

  • message content;

  • relevant incident or location information;

  • contact or communication options;

  • other information you choose to make available.

We aim to limit information sharing to what is reasonably necessary for the relevant feature. However, once you choose to communicate directly with another user or disclose information to another person, CarsComm may not be able to control how that person uses or further discloses the information.

You must not misuse information obtained through CarsComm.

7. Sharing Information with Service Providers and Partners

We may disclose personal information to third parties where reasonably necessary to operate CarsComm or provide our services, including:

  • cloud hosting providers;

  • app development and IT support providers;

  • payment processors;

  • analytics providers;

  • email, SMS and push notification providers;

  • customer support platforms;

  • professional advisers;

  • insurers;

  • business partners;

  • mechanics, tyre shops, towing providers, auto service providers or other listed providers, where relevant to your use of CarsComm;

  • law enforcement, regulators or government authorities where required or permitted by law.

We only disclose personal information to third parties where we believe it is reasonably necessary for the relevant purpose or otherwise permitted by law.

Where practical, we require third-party service providers to handle personal information securely and only for authorised purposes.

8. Third-party Service Providers and Independent Businesses

CarsComm may help users connect with mechanics, tyre shops, auto service providers, towing businesses, insurers, roadside assistance providers or other third-party businesses.

These third-party businesses are independent from CarsComm unless we expressly state otherwise.

If you choose to communicate with, book, engage or purchase services from a third-party provider, that provider may collect and handle your personal information under its own privacy policy and terms.

CarsComm is not responsible for the privacy practices of independent third-party providers, although we may take reasonable steps to work with reputable partners.

9. Emergency Contacts and Safety-related Disclosures

If you provide emergency contact or Next of Kin details, you authorise CarsComm to use and disclose that information for the purpose of providing emergency-contact, safety notification or incident-related features.

You confirm that:

  • the emergency contact information you provide is accurate;

  • you have consent or authority to provide that person’s information to CarsComm;

  • you will update or remove the information if it becomes inaccurate or if consent is withdrawn.

CarsComm features may help facilitate communication in safety-related situations, but CarsComm is not an emergency service. In an emergency, you should call 000 or contact the relevant emergency, medical, roadside assistance or law enforcement authority.

10. Sensitive Information

CarsComm does not intentionally collect sensitive information unless:

  • you provide it voluntarily;

  • it is reasonably necessary for a CarsComm feature;

  • we have your consent;

  • collection is otherwise permitted by law.

Sensitive information may include health information, racial or ethnic origin, biometric information, government identifiers or other specially protected information.

You should avoid uploading sensitive information unless it is necessary for your use of CarsComm.

If you include sensitive information in accident notes, uploaded documents, images, messages or emergency-contact details, you consent to CarsComm handling that information for the purposes described in this Privacy Policy.

11. Government Identifiers

You should avoid uploading government identifiers unless required for a specific CarsComm feature or vehicle-related purpose.

If you upload documents containing government identifiers, such as licence numbers, registration identifiers or other official details, we will handle that information in accordance with this Privacy Policy and applicable law.

CarsComm does not adopt government identifiers as its own user identifier unless permitted by law.

12. Overseas Storage and Disclosure

CarsComm may use technology, hosting, analytics, support, payment, communication or software providers located in Australia or overseas.

This means your personal information may be stored, processed or accessed in countries outside Australia.

Where we disclose personal information overseas, we will take reasonable steps to ensure that appropriate privacy and security safeguards are in place, where required by law.

The countries in which your information may be processed may vary depending on the service providers we use from time to time.

13. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

  • access controls;

  • authentication measures;

  • encryption or secure transmission where appropriate;

  • secure cloud infrastructure;

  • monitoring and logging;

  • staff and contractor confidentiality controls;

  • system security reviews;

  • regular updates and maintenance;

  • administrative, technical and physical safeguards.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account login details and for ensuring that information you upload or share through CarsComm is accurate and appropriate.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide CarsComm services;

  • maintain your account;

  • comply with legal, accounting, insurance and reporting obligations;

  • resolve disputes;

  • enforce our agreements;

  • detect and prevent misuse;

  • maintain business records.

If you delete your account or request deletion of your personal information, we will take reasonable steps to delete or de-identify your personal information, unless we are required or permitted by law to retain it.

Some information may remain in backups, audit logs or archived records for a limited period. Some information may also need to be retained where it relates to legal claims, safety incidents, payment records, disputes, fraud prevention or compliance obligations.

15. Account Deletion and Correction

You may request that we:

  • provide access to personal information we hold about you;

  • correct inaccurate, outdated, incomplete, irrelevant or misleading information;

  • delete or de-identify personal information where legally and technically practicable;

  • update your communication preferences.

To make a request, contact us at:

Email: privacy@carscomm.com.au

We may need to verify your identity before responding to your request.

We may refuse access, correction or deletion requests in certain circumstances permitted by law, including where providing access would affect another person’s privacy, prejudice an investigation, reveal commercially sensitive information or breach legal obligations.

16. Access to your Personal Information

You may request access to the personal information we hold about you.

We will respond to access requests within a reasonable period.

We may charge a reasonable administrative fee for giving access, where permitted by law. We will not charge a fee simply for making a request.

17. Accuracy of Personal Information

We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete and up to date.

You are responsible for keeping your CarsComm account, vehicle records, emergency contacts and other information accurate and current.

If you believe information we hold about you is inaccurate, incomplete, outdated, irrelevant or misleading, please contact us.

18. Cookies, Analytics, and Tracking Technologies

When you visit our website or use our app, we may use cookies, pixels, software development kits, analytics tools and similar technologies to:

  • recognise your browser or device;

  • understand how users interact with CarsComm;

  • improve website and app performance;

  • remember preferences;

  • measure marketing effectiveness;

  • detect security issues;

  • deliver relevant content or advertising.

You can usually disable cookies through your browser settings. However, some parts of our website or services may not function properly if cookies are disabled.

Third-party providers, such as analytics or advertising platforms, may also collect information through our website or app, subject to their own privacy terms.

19. Direct Marketing and Unsubscribe Rights

We may send you marketing communications by email, SMS, push notification, phone, mail or other channels where permitted by law.

Marketing communications may include information about:

  • CarsComm features;

  • new services;

  • partner offers;

  • promotions;

  • events;

  • surveys;

  • referral programs;

  • updates relevant to vehicle owners and drivers.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email;

  • replying STOP to an SMS, where available;

  • changing your app or account preferences;

  • contacting us at privacy@carscomm.com.au.

We will process unsubscribe requests within the timeframe required by law.

You may still receive service, legal, safety, account or security-related communications even if you opt out of marketing.

20. Push Notifications

If you enable push notifications, CarsComm may send notifications relating to:

  • messages;

  • vehicle alerts;

  • emergency contact features;

  • Missing Vehicle reports;

  • Prang Log or incident-related updates;

  • service reminders;

  • account activity;

  • platform updates.

You can manage push notification permissions through your device settings or app preferences.

If push notifications are disabled, some CarsComm features may not operate as intended.

21. User-generated Content

CarsComm may allow you to upload, store, send or share content, including documents, images, vehicle details, comments, accident notes, messages and other information.

You are responsible for the content you provide.

You must not upload, send or share information that:

  • is false, misleading or unlawful;

  • infringes another person’s rights;

  • contains personal information you do not have permission to provide;

  • is abusive, threatening, harassing or discriminatory;

  • contains malicious code;

  • breaches CarsComm’s Terms and Conditions or Community Rules.

CarsComm may remove, restrict, review or disclose user-generated content where reasonably necessary to operate the service, protect users, investigate misconduct, comply with law or enforce our legal rights.

22. Eligibility and Age Requirement

CarsComm is intended solely for individuals who are 18 years of age or older.

By creating an account, accessing or using CarsComm, you represent and warrant that:

  • you are at least 18 years old;

  • you have the legal capacity to enter into a binding agreement;

  • all information you provide to CarsComm is accurate, complete and current; and

  • your use of CarsComm complies with all applicable laws and regulations.

Individuals under the age of 18 are not permitted to create an account, access or use CarsComm.

If CarsComm becomes aware that an account has been created or used by a person under 18 years of age, CarsComm reserves the right to suspend or terminate the account immediately and delete associated information where appropriate and permitted by law.

CarsComm does not knowingly collect personal information from persons under 18 years of age. If you believe a person under 18 has provided personal information to CarsComm, please contact us at privacy@carscomm.com.au so that appropriate action can be taken.

23. Business Transfer

If CarsComm is involved in a merger, acquisition, restructure, financing, sale of assets, investment transaction or transfer of all or part of our business, personal information may be disclosed to potential purchasers, investors, advisers or transferees.

Where practicable, we will require recipients to maintain confidentiality and handle personal information in accordance with applicable privacy obligations.

24. Notifiable Data Breaches

If CarsComm becomes aware of a data breach involving personal information, we will assess the breach and take appropriate action.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach that is likely to result in serious harm.

25. Links to Third-party Websites

Our website, app or communications may contain links to third-party websites, apps, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites or services.

You should review the privacy policies of any third-party services you access.

26. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by:

  • posting the updated Privacy Policy on our website;

  • sending an email;

  • providing an in-app notice;

  • requiring renewed acceptance;

  • using another reasonable method.

The updated Privacy Policy will apply from the effective date stated in the updated version.

Your continued use of CarsComm after the effective date means you accept the updated Privacy Policy.

27. Privacy Complaints

If you have a complaint or concern about how CarsComm handles your personal information, please contact us first so we can try to resolve it.

Email: privacy@carscomm.com.au
Postal address: 18 Pollifrone Street, Kellyville Ridge, NSW 2155, Australia

Please include your name, contact details and a description of your complaint.

We take privacy complaints seriously and will respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant regulator.

28. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

CarsComm Pty Ltd
Email: privacy@carscomm.com.au
Website: carscomm.com.au
Postal address: 18 Pollifrone Street, Kellyville Ridge, NSW 2155, Australia

The all-in-one app for vehicle lovers to communicate, collaborate, and have peace of mind.

Features

2-Way

Glovebox

Prang Log

Missing Vehicles

Next of Kin (NoK) Contact

Care Centre

My Garage

Contacts

Kellyville Ridge, NSW, 2155

contact@carscomm.com.au

Interested in becoming a partner?

Enquire Now

© 2026 CarsComm | ABN: 70 610 633 522

FAQ

Privacy Policy

Child Safety & Harm Prevention Policy

Terms & Conditions

Code of Conduct

The all-in-one app for vehicle lovers to communicate, collaborate, and have peace of mind.

Features

2-Way

Glovebox

Prang Log

Missing Vehicles

Next of Kin (NoK) Contact

Care Centre

My Garage

Contacts

Kellyville Ridge, NSW, 2155

contact@carscomm.com.au

Interested in becoming a partner?

Enquire Now

© 2026 CarsComm | ABN: 70 610 633 522

FAQ

Privacy Policy

Child Safety & Harm Prevention Policy

Terms & Conditions

Code of Conduct

The all-in-one app for vehicle lovers to communicate, collaborate, and have peace of mind.

Features

2-Way

Glovebox

Prang Log

Missing Vehicles

Next of Kin (NoK) Contact

Care Centre

My Garage

Contacts

Kellyville Ridge, NSW, 2155

contact@carscomm.com.au

Interested in partnering with us?

Inquire Now

© 2026 CarsComm | ABN: 70 610 633 522

FAQ

Privacy Policy

Child Safety & Harm Prevention Policy

Terms & Conditions

Code of Conduct